Support:

Yes, we offer the following free shipping options: 

$7.99 Flat Rate Ground Shipping: This option is available for order values under $75,
excluding orders with oversized items*.

Free Ground Shipping without Oversized Items:  This option is available for order values $75+,
excluding orders with oversized items*.

Free Ground Shipping with Oversized Items: This option is available for order
values $150+, that include most rods and oversized items*.  Some
rods and oversized items may require additional shipping charges (we will
contact you if additional charges are required.)

*Oversized Items include:  Rods, Harpoons, Nets, Buckets, and other large
items that require higher shipping charges.

We ship most orders the same day, when received by 2:00pm EST.

If you need special handling on an order, we are happy to help.  Just reach out via chat, or e-mail mack@fishandtackle.com

You can expect to received a shipping confirmation e-mail once the shipping label has been applied to your package(s).

If you didn't receive an e-mail, you can reach out via chat on this site, or e-mail mack@fishandtackle.com for assistance.

If we can help, we will.  Just reach out to us via the chat option on this site.  Or, you can e-mail mack@fishandtackle.com for assistance.

Our "Catch & Release" policy let's you return or exchange item within 30 calendar days of your purchase receipt date (some exclusions apply, below.)

Use the Chat feature on this site, or e-mail mack@fishandtackle.com for assistance with a return or exchange.

Returned or Exchanged items must: 

• be in unworn, unused, new condition
• be in the original packaging with all tags
• be resalable as new. 

Exclusions:  Items not eligible for return or exchanges:

• Any "sale" or "clearance" sale items
• Custom ordered items
• Custom rigged items
• Open item that can not be resealed for resale
• Spooled line
• Reels that have had line spooled on them
• Items that have been used in any way
• Items that can not be resold as new, 1st Quality for any reason.

We understand returns are part of our business and, more importantly, part of creating a positive experience with FISH & Tackle.  We do our best to consider all requests in a fair and reasonable way.  However, we must reserve the right to determine, at our sole discretion, whether to accept product returns on a case-by-case basis, using the above criteria as our guide.

If we determine your products cannot be accepted for return, we will either return the items to you at your expense, or provide other options, if possible, depending on the situation. 

Returns Details:

• We do not refund shipping/handling charges from your original purchase. 
• We do not cover the cost of shipping returns back to us.
• If your return is approved and processed you will receive a refund for the purchase price of the item being returned (plus any associated sales tax that was previously charged on that item.)
• All refund amounts will be applied to the same credit/debit card used for the original purchase. 

Damaged or Incorrect Items
Please inspect your order upon receipt and contact us immediately at mack@fishandtackle.com if an item is defective, damaged, or if you receive the wrong item, so that we can work with you address any issues.  If your package arrives damaged due to shipping, please take pictures prior to opening the package to help with any carrier insurance claims.

Defective Items
If you receive items that are not working properly or are defective due to manufacturing issues, please contact us at mack@fishandtackle.com. We will either help you with the manufacturer’s warranty process; or we will provide a return authorization with instructions for returning the products to us.

If you would like to return or exchange an item, please reach out to us via the Chat on this site, or e-mail mack@fishandtackle.com for assistance.

Make sure to read our Return Policy in this FAQ's Section or in our site footer.

Most orders are processed the same day, when received by 2:00pm EST.  

Carrier pick-ups are scheduled every business day.

After you thank your friends or family for your gracious gift, head straight to any product section and start filling up your cart!

Once you reach checkout, enter the gift card number into the discount code section of the checkout page.

The answer is YES! If you've filled up your cart and it exceeds the value of your gift card, after you enter the gift card number into the discount code section, the payment screen will ask you to enter your CC information to settle up for the remaining balance.

If you would like to know the balance remaining on your gift card, please reach out to our staff to assist you:

• E-Mail: mack@fishandtackle.com
• Use the Chat feature on this site

Most items are insurred by a manufacturer's warranty for up to 12 months from the date of purchase.

If you are unhappy with your item, or believe it should be covered under warrantee, please reach out by e-mail to mack@fishandtackle.com, or use the Chat feature on this site.

To the best of our ability, we provide all of the necessary information for your items in order for you to use them properly and enjoy them! That being said, some items that may seem like they have a manual do not.

We recommend going straight to the item manufacturers website to obtain tecnical product manuals and materials. If you can not find them on their website, reach out to the brand directly to see if they can help.

Have you tried both of the above steps already and still need assistance? Contact us and we can try to assist you.

• E-Mail: mack@fishandtackle.com
• Use the Chat feature on this site.

Whether it's a big question or small question, we're committed to helping!

Our experienced staff takes pride in helping customers make the most out of their fishing time. With no commission structure to speak of, we will provide you with honest product or application recommendations.

We will never provide you with an answer that we are unsure of ourselves. If this is the case, we have hundreds of industry resources to get you the answer you need. Don't hesitate to reach out!

E-Mail: mack@fishandtackle.com, or use the Chat feature on this site.