Refund policy

Our "Catch & Release" policy let's you return or exchange item within 30 calendar days of your purchase receipt date (some exclusions apply, below.)

Use the Chat feature on this site, or e-mail mack@fishandtackle.com for assistance with a return or exchange.

Returned or Exchanged items must: 

  • be in unworn, unused, new condition
  • be in the original packaging with all tags
  • be resalable as new. 

Exclusions:  Items not eligible for return or exchanges:

  • Any "sale" or "clearance" sale items
  • Custom ordered items
  • Custom rigged items
  • Open item that can not be resealed for resale
  • Spooled line
  • Reels that have had line spooled on them
  • Items that have been used in any way
  • Items that can not be resold as new, 1st Quality for any reason.

We understand returns are part of our business and, more importantly, part of creating a positive experience with FISH & Tackle.  We do our best to consider all requests in a fair and reasonable way.  However, we must reserve the right to determine, at our sole discretion, whether to accept product returns on a case-by-case basis, using the above criteria as our guide.

If we determine your products cannot be accepted for return, we will either return the items to you at your expense, or provide other options, if possible, depending on the situation. 

Returns Details:

  • We do not refund shipping/handling charges from your original purchase. 
  • We do not cover the cost of shipping returns back to us.
  • If your return is approved and processed you will receive a refund for the purchase price of the item being returned (plus any associated sales tax that was previously charged on that item.)
  • All refund amounts will be applied to the same credit/debit card used for the original purchase. 

Damaged or Incorrect Items
Please inspect your order upon receipt and contact us immediately at mack@fishandtackle.com if an item is defective, damaged, or if you receive the wrong item, so that we can work with you address any issues.  If your package arrives damaged due to shipping, please take pictures prior to opening the package to help with any carrier insurance claims.

Defective Items
If you receive items that are not working properly or are defective due to manufacturing issues, please contact us at mack@fishandtackle.com. We will either help you with the manufacturer’s warranty process; or we will provide a return authorization with instructions for returning the products to us.